Mon-Sun: 6.00 am- 11.00 pm                                                                                      Mon-Sun: 6.00 am- 11.00 pm                                                                                      Mon-Sun: 6.00 am- 11.00 pm                                                                                      Mon-Sun: 6.00 am- 11.00 pm                                                                                      Mon-Sun: 6.00 am- 11.00 pm                                                                                      Mon-Sun: 6.00 am- 11.00 pm                                                                                      Mon-Sun: 6.00 am- 11.00 pm

Privacy Policy

Effective Date: 01st September 2025

Business Name: Kana Tennis
Location: Tayeb Estate Kaba Kaba, Jl. Raya Kaba-Kaba No.88, Kaba-Kaba, Kec. Kediri, Kabupaten Tabanan, Bali 82121, Indonesia
Contact:

1. Introduction

Kana Tennis (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including online booking and payment via Midtrans. By using our services, you agree to this policy.

2. Information We Collect

When you interact with Kana Tennis, we may collect:

  • Personal Information: Name, phone number, email address.

  • Booking Information: Court reservations, event participation, booking history.

  • Payment Information: Processed securely by our payment gateway provider Midtrans (we do not store card details).

  • Usage Information: IP address, browser type, booking platform activity.

3. How We Use Your Information

We use your data to:

  • Process bookings and payments securely.

  • Communicate about schedules, cancellations, and updates.

  • Improve facilities and customer experience.

  • Share promotions, offers, or news (with opt-out options).

  • Maintain safety, security, and compliance with local regulations.

4. Online Payments (Midtrans)

  • Payments for bookings are processed through Midtrans, a secure third-party payment gateway.

  • Midtrans may collect and process your payment details in accordance with their own Privacy Policy.

  • We do not store sensitive payment details such as credit/debit card numbers or bank account information.

5. Information Sharing

We do not sell or rent your personal information. We only share data in these cases:

  • Service Providers: Booking systems, payment processors (Midtrans), or IT support.

  • Legal Compliance: If required by law, regulation, or government request.

  • Business Operations: In case of business restructuring, partnerships, or events requiring external vendors.

6. Data Storage & Security

  • Personal data is stored securely and only accessible to authorized staff.

  • We use reasonable technical and organizational safeguards to protect your information.

  • Online bookings and payments are encrypted via SSL security.

7. Cookies & Tracking

Our website/booking system may use cookies to enhance your experience. You can disable cookies in your browser, though some features may not function properly.

8. Your Rights

You have the right to:

  • Access, update, or correct your personal data.

  • Request deletion of your data, where legally permissible.

  • Opt-out of marketing communications at any time.

9. Children’s Privacy

Our facilities are family-friendly; however, we do not knowingly collect personal data from children under 13 without parental consent.

10. Third-Party Links

Our booking system, payment gateway (Midtrans), and social media pages may link to third-party platforms. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy to reflect service, operational, or legal changes. Updates will be posted with a revised “Effective Date.”

12. Contact Us

For privacy-related inquiries: